The COMPLETE Restaurant Management Platform

Daily restaurant operations from ordering to marketing, from inventory to kitchen production managed by one system in real time with with help of AI

Core Problems of restaurant business

01.

Operators are forced to use multiple fragmented/disconnected software to run their restaurants. These solutions are costly and non-intuitive and still do not meet all the demands of day to day restaurant management.

02.

Existing solutions are not providing the benefits and insights of innovation that can drastically streamline operations, improve guest experience and maximize revenue.

03.

Restaurant profit margins are very low, on average between 3% - 9%, eliminating the capability for operators to build their own proprietary solutions or buy expensive solutions.

The Opportunity

A collaboration between industry experts to build a much needed and relevant restaurant technology ecosystem.

The platform will be comprehensive covering all operational needs whether they are front of house, back of house or ‘out of house’.

GourmAI Core Concepts

Extensive use of AI, Machine Learning, Predictive Modeling and Computer Vision helping to intelligently manage day to day operations.

The full feature set covers 95%-100% of restaurants’ daily operations providing following features:

Solution Sales (POS), Floor Management, Guest Management , Menu Management , Inventory Management , Kitchen Production, Demand Analysis and Forecasting , Loyalty , Online Ordering (OLO), Employee Management ,Analytics, Marketing (SMS, SMM & Email), Third Party Integrations.

GourmAI Features

Solution Sales (POS)

Unleash the potential of your restaurant with our powerful POS system

Optimized for Speed
Simple User Interface
Operates on both ios and android tablets
Operates when internet is down
Kitchen Display Integration/printer integration
Multi-location management
Hand-held option for servers
Order and pay at the table
Assign menu items to specific seats, split items between an entire table, and split checks
CC, cash, gift card, loyalty points
EMV and Contactless Payment Options
Order status notifications
Digital Receipts (text or email receipts)
Kiosks (self order menus)
Pre-authorized bar tabs
Upsell reminders for staff
Prompt for drinks
Manage course pacing with hold and fire features
Advanced discounts
Multiple options for credit card processing providers
Shared settings
Open Closed checks
Void
Suggested tip percentage
Auto-tip
Terminal
Handheld
Local Server
KDS
Kitchen Printer
Receipt Printer
Card Reader
Cash Drawer
Router
Wireless Access Point
5 port switch
Guest-Facing Display
Handheld Charging Dock
Kiosk

Floor Management

Manage your floor map accurately and intelligently, even when you’re not on a wait

Intuitive seating chart builder including: tables, bar stools, objects, walls and server sections
Multiple seating charts support
Comprehensive Seating Chart Manager that combines walkins, wait line, reservations and table and server management
Place in meal statuses (opened check, drinks, appetizers, entree, desserts, coffee, check dropped, check paid)
Table activity statuses (available, on hold, seated, needs cleaning)
Guest check-in
No Show flag
VIP Selector (AI-Empowered)
Guest profiles
table (AI-Empowered)
How long seated timer
AI based auto-assigning servers to tables (AI-Empowered)
Prompt for drinks
Location checker
Two-way SMS
Customer Profiles
Leveraging computer vision recognize emotions on a customer’s face and alert host or hostess there may be an issue (AI-Empowered)
Facial recognition for VIP customers and react accordingly (AI-Empowered)
Counts the number of people entering or leaving facility (AI-Empowered)
Table use analysis (AI-Empowered)
Leveraging computer vision to send an alert when a customer forgets an item on a

Guest Management

Virtual wait lines and access to table booking 24/7

Customers can get in a wait line or book a table Wait line and reservations access from the following channels:
- Mobile Optimized branded website widgets
- Google search and google map results
- Social Media (e.g. Facebook Messenger)
- SMS Chat Bot (AI-Empowered)
- Amazon Alexa (AI-Empowered)
Self waitlist check-in or book table with kiosk in restaurant
AI-based wait line predictor (AI-Empowered)
Special requests
Multiple party size wait line support
Two-way SMS communication
Geo-locate guests
Move guests up and down in a line
Remove guests from a line
Check-in and seat guests
Jump the line
Integration with 3rd party reservation platforms (OpenTable, Resy, Yelp)
Blackout dates
Reservation deposits (AI-Empowered)
No Show flag
Select a Table
Cancel or edit a reservation
Reservation reminders via SMS and email
Dynamically- generated post visit polls/surveys (AI-Empowered)

Menu Management

Optimize your menus & manage your food costs in real-time

Multiple Menu support
Menu templates
Easy to copy part of a menu or an entire menu
Categories, subcategories, items, optional and required modifiers, nested modifiers, nutritional info, recipes
Create and manage non-food items like packaged food or branded merchandise
Bulk Additions
Ability to bulk price decrease and increase
Order routing to kitchen printers and kitchen displays by menu category or item
Diet based (lactose free, hypoholestrine, gluten free) item
suggestions (AI-Empowered)
Surge pricing (AI-Empowered)
Access and modify your menu from any device
Auto Menu Sync with all internal menus and 3DP menus
Real time item countdowns so your servers and your kitchen are in sync (auto 86ing)
QR Code generator
Recipe Management - ingredients, descriptions and cooking instructions
Central Menu management - one manager for all menus
Smart menu display - showcasing top-selling and high profit items (AI-Empowered)

Inventory Management

Take back control of your restaurant inventory to optimize your menu for profitability

Demand Analysis and Forecasting (AI-Empowered)
Dynamic suggestions for menu changes based on demand and/or available ingredients (AI-Empowered)
Monitor menu item ingredients availability and send alerts when ingredients are running low or out of stock (AI-Empowered)
Food cost management (AI-Empowered)
Full featured Bar control and management -including computer vision features for theft control (AI-Empowered)
Buying lists — creating these lists based on demand forecast, consumption and availability on inventory
Smart calendars — flexible and customizable calendars with attributes like types, number of guests, selected menus, assigned employees, etc.
Stations — create and control an unlimited number of stations: dessert, saute, grill, etc. with notes menu for assigned employees
Suppliers management
Purchase management and payments

Kitchen Production

A cutting edge kitchen management software for managing any size and type of restaurant or catering business

AI Based Production management
- Cooking process control for sanitizing issues
- Control of availability for ready food and managing cooking process based on demand forecast and incoming orders
Compliance with requirements for use of various utensils and tools in the kitchen
Compliance with the technological process in cooking, and time spent in the waiting area

Demand Analysis and Forecasting

Historical sales data is analyzed by sales forecast software in order to analyze and pinpoint trends

Online and in-house ordering data analysis
Occupancy analysis (reservations, wait line, walk-ins)
Staff forecast
Seating forecast
Ingredients forecast
Marketing campaign forecast
Self-training: daily analysis of demand history and actual information about sales from POS for demand forecasts improvements and accurate ingredient ordering

Loyalty

All-in-one digital loyalty and text marketing platform for restaurants, cafes, juice bars

Hassle free - easy for customers to sign up for
Easy to redeem
Offers cash back rewards
Based on purchases both online and in-house
Sync with the POS
Physical and digital gift cards
Ability to sell gift cards online or on-premise
Opt in - on checkout during payment or text code word to a specific number given by the waiter when dining in
Flexibility - allow restaurant to choose between accruing points per visit or by $ amount spent.
Accrue rewards for feedback or purchase rewards points
Real-time, interactive access to loyalty points via app or website
Redeem for discounts or predetermined offers
Wifi Marketing -
Tier specific rewards
Member filters and segmentation
Surveys
CRM System Integration
Dynamic Segmentation
Extensive Rewards catalog
Eligibility Rules
Program Tiers
Rewards Stacking
Omni-channel Distribution
Self-serve customer portal
Notifications
A/B Testing and Analytics
Personalization
Online and Offline Earnings and Redemptions
Compliance with Legal Norms and Standards
Anti-fraud Measures
Physical and Digital Gift Cards

Online Ordering (OLO)

Grow your restaurant with ordering that's easy to use, fast & reliable

Customers can order from the following channels:
- Mobile Optimized branded website
- 3rd Party Delivery Platforms (DoorDash, GrubHub, UberEats, Postmates, etc.)
- Google search and google map results
- Social Media (e.g. Facebook Messenger)
- SMS Chat Bot (AI-Empowered)
- Amazon Alexa (AI-Empowered)
- Kiosk
The following order types are supported:
- In-house pickup
- Curbside pickup with geo-location based customer arrival alerts (AI-Empowered)
- Address delivery
- Hotspot delivery
- Contactless tableside order and pay with ability to keep tab open
Food truck support (customers can see food truck location schedule and order)
Customers can order ASAP or scheduled
Configurable delivery zones
In house delivery driver support with app and ability to auto assign drivers to an order (AI-Empowered)
Delivery fleet logistics
- Multiple fleets
- Display results based on customer preferences (AI-Empowered)
- Ability to enable fleets to real time bid on an order (AI-Empowered)
Smart Upselling (AI-Empowered)
Order throttling (AI-Empowered)
Promo Codes (AI-Empowered)
Welcome carousel
Manage orders from one place no matter which delivery service
Ability to send out post order polls
In same time OLO is a data consumer for Demand Forecast because may takes data for proposing dishes ordered by others or most popular

Employee Management

Optimize your labor costs while streamlining your scheduling

Work time tracking (CV-Empowered), or by personal cards or RFID
Task management — automatic creation of tasks based on orders or expected demand. Create recurring tasks which will be generated once the new shift starts
Shifts enabling — once the shift starts, the To-Do list of each Station is automatically filled with menu items from orders and demand forecast and grouped by recipes
Dynamic Employees assignment working time based on Demand forecasts (CV+AI-Empowered)
CV based Sanitizing and Covid19 Compliance Management (CV+AI-Empowered): Monitoring of how often employees wash their hands/ Put on a mask/Headgear/Gloves/ Visitors control for masks
Following to defined operations control
Presence time on kitchen, movements, gestures, alarming if danger movements (CV+AI-Empowered)
Employees movements (CV+AI-Empowered). Monitoring of employees movements as well as body parts movements, body keypoint detection to reduce injury risk including alarming with different additional sound and visual systems
Integration with accounting and payroll systems

Analytics

Our restaurant business intelligence & analytics software takes a restaurant's data and then visualizes and analyzes that data

Live Sales - See up-to-date sales numbers including open checks
Product Reports - See your top selling products, your orders and your current stock as well all the information related to costs and taxes.
Employee Reports - See every transaction processed by your staff and a list of the receipts per user with the tip information. See how members of your team are doing. From hours to sales, the system gives you a complete picture of their day.
End of Day Reports - Has it been a good day? System tells you with an overview of your sales and your cash drawer activity.
Cash Drawers - Cash drawers are where the money comes and go. Make sure you track all the related activity and see a detailed breakdown of all the transactions.
Accounting - accounting numbers are automatically posted every day
Mobile Reporting - See all your data and access all your reports on your mobile device so you can be on the move and analyze the performance of your business.
Location reporting - Get all your data for every location you have so you can get an overview of your entire business.
Customer Data - See all your customer information, per location, in a single interface.
Kitchen Reports - View all of your top performing stations and diagnose any potential bottlenecks to increase efficiency.
Section Sales Reports - Easily see how each part of the restaurant—bar, dining room, or patio—is doing in sales.
Wait Line Reports - average wait time and average turnover time

Marketing (SMS, SMM & Email)

Manage & grow your restaurant or bar the easy way with all-in-one restaurant marketing software

Run marketing campaigns from the same platform you already use to run your business - via email, SMS and social media
Never export emails or phone numbers and import them into a third-party provider again.
Automatically builds email and sms lists through daily guest interaction to include favorite dishes, visit history, spending habits - in turn allows for targeted upsells
Sends out automated campaigns based on guest history
- Welcome emails/SMS engage guests who provide an email/number for the first time
- “Miss You” emails/SMS bring back guests who haven’t visited in a while.
Provides email and SMS templates that are easily customizable
Ability to measure performance in real time
Run A/B tests to refine campaigns and send the most effective message.
Track reviews and commentary from social media on the restaurant, dishes and staff
Marketing promotions based on ordering history, item order history, prior campaigns or events (AI-Enabled)

Third Party Integrations

Be connected with all necessary tools and services

Reservations and Wait Line
Payment Processors
3rd Party Delivery Platforms
Fleet Logistics
Marketing/Loyalty
Engagement Channels

01/13

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